Returns & Exchanges

At Moshi, we stand behind the quality of our premium electronics and accessories with a hassle-free 30-day return policy. If you are not completely satisfied with your purchase, we offer easy returns and exchanges to ensure your tech setup is perfect.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack the items in their original packaging, including all cables, manuals, and accessories that were included in the box.

3

Ship It Back

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects the returned hardware, your refund or exchange will be processed within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing